Tell us briefly what happened, ideally with your After Effects version and operating system. If you are signed in, your address is filled in already.
Restart After Effects after installing and keep the app running. If nothing appears, check under Library in the app whether the tool is really installed.
Yes. The app checks the licence and keeps the tools up to date. Without it the paid tools lock. Up to 96 hours offline are fine.
Pass covers one seat, Studio up to five. Moving between your own machines is allowed.
Under Plan and billing, one button. It runs until the end of the paid period and then does not renew.
Ask for the reset link on the sign-in page, or here under Settings. We send you an email.
Yes, every payment creates an invoice. You find them in the billing window under Plan and billing.